Policies

Privacy Policy

We are committed to respecting the privacy of your personal information. This privacy policy sets out our policy in respect of the handling and protection of personal information.

We are bound by the Australian Privacy Principals under the Privacy Act 1988 (Cth) and other laws that protect the privacy of your personal information. Alice Silver Passenger Services sometimes handles personal information relying on exemptions under these laws; any permitted handling of personal information under any of these laws will take priority over this privacy policy to the extent of any inconsistency.

Any reference to "we" or "us" in this policy means D Austin & S.T Patullo trading as Alice Silver Passenger Services (ABN: 25 202 954 007).

Personal information we collect and hold

A reference to "personal information" in this policy means information which identifies you as an individual or from which your identity can be reasonably ascertained.

In certain circumstances, we may collect personal information about you, for example when you make a booking on our website or via phone call. The types of information we collect may include your name, address, email address, telephone number, date of birth, identification information and information about your travel plans. We may also collect personal information about your interactions with us, including any contact we have with you by telephone, email or online. For security, training and dispute resolution purposes, we may also monitor and record your communications with us (including telephone and email) and operate video and audio surveillance devices in our premises and other areas of operation, such as on our buses.

Where you provide us with personal information about another person, you must have their consent for us to collect and handle their information in accordance with this privacy policy.

We generally collect your personal information directly from you, but may also collect it from third parties, including your representatives, travel companions, travel agencies and our related bodies corporate.

Use and disclosure of personal information

We collect, use and disclose personal information to provide, administer and improve our services, issue tickets, record you purchases and bookings, maintain and update our records, verify your identity, correspond with you, protect our lawful interests and deal with your questions, requests and concerns.

We may not be able to do these things without your personal information. For example, we may not be able to issue you a ticket electronically or respond to your enquiries.

We may also collect, use and disclose personal information that you provide (eg. when purchasing a ticket online) to provide marketing communications and targeted advertising to you on an ongoing basis by telephone, SMS, email, online and other means, unless you opt out or we are subject to legal restrictions. In some cases we will ask for you specific permission to do things like share your details with a particular company for their own marketing purposes. We may do this with the assistance of our marketing service providers.

When you provide credit card details online, these will pass automatically between your browser and our bank's secure payment site for authentication. We do not at any time see or have the ability to access your credit card details online.

We may also collect, use and disclose your personal information in connection with:

suspected fraud, misconduct or unlawful activity;
lawful information requests from courts, government agencies and legal practitioners; and
acquisitions or potential acquisitions of our business.

We may exchange your personal information with third parties including our related bodies corporate and service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment and refund processing, delivery, data processing, data analysis, research, marketing, investigation or IT services.

We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers.

Our website and emails

When using our social media and website "alicesilver.com.au" (collectively "Sites") we may collect information about location or activity, including your IP address.

In the operation of our Sites we use technology that allows us to monitor traffic patterns and ascertain and record information such as how people use our Sites, how long they access various pages and which links they click, including links that bring them to our website. We use this information to improve our Sites content and ease of use.

'Cookies' are used by alicesilver.com.au to track a visitor's navigation in the Sites. Cookies are not used to collect or record any personal information. A cookie is a piece of information that allows our system to identify and interact more effectively with your device. The cookie helps us to maintain the continuity of your browsing session. You can change the settings on your web browser software to reject cookies, but this may impact the functionality of some parts of our Sites.

If you are considering sending us any other personal information through our Sites or via other electronic means, please be aware that the information may be insecure in transit, particularly where no encryption is used (e.g. email, standard HTTP). We take steps to protect the security of personal information once it comes into our possession.

Our Sites may contain links to other websites which are not controlled or maintained by us. Those links are provided for convenience only. We are not responsible for the content or privacy practices associated with linked websites.

Access and correction of personal information

You are entitled to request access to and correction of any personal information that we hold about you. Please contact us as set our below to make such a request. If we deny any access or correction request, we will provide our lawful reasons. If we decide to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the relevant information.

Security of information

We impliment a range of measures to protect the personal information we hold about you from misuse, interference, loss and from unauthorised access, modification or disclosure. If the personal information is no longer needed for any purpose we take reasonable steps to destroy or permanently de-identify the personal information.

Comments, complains or queries

If you have any questions or comments regarding our privacy policy, or if you wish to make any inquiry regarding any personal information about you which may be in our possession, please contact us at info@alicesilver.com.au or on +61 477 245 941. If you have a privacy complaint, please contact us so that we can promptly review and attempt to resolve the issue. We may request additional details from you regarding your concerns, and may need to engage or consult with other parties in order to investigate and deal with your issue. We will keep records of your request and any resolution.

If we do not resolve your complaint to your satisfaction, you may contact the Office of Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.